报告内容摘要

Abstract: Opaque selling has been widely adopted by service providers in the travel industry to sell off leftover capacity under stochastic demand. We consider a two-stage model to study the impact of different selling mechanisms, posted price (PP) versus name-your-own-price (NYOP), of an opaque reseller on competing service providers who face forward-looking customers. We find that in this environment, providers prefer that the opaque reseller uses a posted price instead of a bidding model. This is because the ability to set retail prices is critical for extracting surplus from customers who wait to purchase from the reseller. Such surplus extraction enables providers to set high prices for advance sales and obtain high profits. The dominance of PP over NYOP disappears, however, when competition between sellers is minimal or absent. We extend our model to multiple opaque resellers who compete in selling off last-minute capacity for service providers and find that our main insights continue to hold with differentiated resellers. Despite providers’ preference in favor of PP, there are circumstances under which the opaque reseller earns higher profits under NYOP. Leisure customers might also prefer the bidding mechanism, which allows them to retain some surplus. This can help explain the rapid growth of the NYOP model over the last decade. Our findings are consistent with the evolution of opaque selling in the travel industry, and in particular, the recent trend towards more published price sales for opaque products.

报告人简介

Rachel R. Chen is an Associate Professor at the Graduate School of Management at University of California at Davis. She received her Ph.D. degree from the Johnson Graduate School of Management at Cornell University in 2003. Her research focuses on e-procurement and distribution in supply chains and the scheduling of service operations. She has been a member of INFORMS since 1999.  Professor Rachel Chen is an expert in service operations and supply chain management. Her work has been published in leading journals, including Operations Research, Management Science, Marketing Science, Manufacturing & Service Operations Management, IIE Transactions, Decision Support Systems, Operations Research Letters, and Production and Operations Management. She is an associate editor of Decision Science Journal and IIE Transactions and Senior Editor of Production and Operations Management.

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